Why do you claim that the phone number is private and yet proceed to ask me for a phone number to set up an account?
OK. Good question. We use your phone number for the following reasons only. First, to reduce fraudulent accounts we require a valid phone number which we verify by sending a one-time verification code (OTP). Second, requiring a valid phone number from our users allows us to weed out spam invitations.
How can I avoid sharing my phone number when exchanging my contact info on Binbox?
Don't you just hate being asked to share your phone number to one and all? With Binbox you don't have to. Here's how this works.
Tap on the 'Export' Binbox Contact Info button in the 'Contacts' screen. You will next see a screen that asks you whether you want to include your phone number, etc. as well. By default, this option is turned off. Tap 'Next' and you will see a QR code. Show this QR code to your acquaintance, friend or business partner. Once they scan it, your Binbox contact information is automatically added into their Binbox app so that they can message you. But crucially if you did not share your phone number, it will not be included in the Binbox contact information that is shared.
What is the difference between export/import and invitations?
Great question. Both mechanisms are used to exchange secure Binbox IDs with those you wish to communicate with. Use invitations with those with whom you already have a relationship with: You know their phone number and you are in their phone contacts.
Use the export/import mechanism with those you do not have a relationship with. Think of the export/import mechanism as akin to exchanging business cards (or, contact info) with people you have just met. Here are a few examples of where you may find 'export/import' useful:
You are at a networking event and meet people who you want to continue to exchange messages with.
You are at a social gathering (a bar, a club, etc.) and you meet people who you'd like message with. Or, perhaps, they'd like to message you.
What's the best way to export/import information with someone I meet?
First, export your information to your friend by showing them a QR code that they scan in. Then, your friend should generate a QR code which you should scan in.
Let's think in terms of business cards to explain this process. When you meet someone at a party or networking event (say) and you both want to communicate, you exchange business cards. You give the person you meet your business card so they can send you messages. They, in turn, will give you their business card so you can send them messages. It wouldn't be cool if you gave someone your card and they looked at it and put into their pocket and thanked you and moved on, right? You'd expect them to share their card with you!
This is exactly what is happening with Binbox export/import except instead of business cards you have QR codes.
Can I share the same QR code on export with multiple people?
This is not recommended. Far better to generate a new QR code each time for each person you wish to share your contact information with. Each time you generate a new QR code, you are giving a new Binbox ID to the other person.
Think of it this way: Imagine you meet people at a party that you wish to communicate with further. Now imagine that you could give each of them a different phone number to contact you. That's what Binbox export does in effect - except instead of phone numbers, it gives each of your contacts a different Binbox ID to contact you with. Should one of them become annoying by messaging you constantly, simply remove them from your contacts and they will be unable to message any more. All others are completely unaffected.
Why should I hide my contact information when exporting to a friend?
When exporting your information to someone you have just met, you have the option of sharing your phone number with them. By default, your phone number is not shared with the person. If you want to, you can select the option to share this with them. Why is sharing phone number off by default? Well, the reason is simple: When you first meet someone its risky to give them your phone number because if they start sending you annoying messages and calls, it's hard to change your number and block them.
How can I invite a friend?
Super easy. Go to the Contacts screen and tap on the name of the person you wish to invite and tap 'Invite.' That's it!
Note that you will only be able to invite someone if you know their phone number, if they, in turn, have registered with that phone number and, finally, if they have you in their contact list. All three conditions must be met in order for you to be able to invite a friend successfully.
I invited a friend. But they are not seeing my invitation. What is going on?
As mentioned before, you will only be able to invite someone if the person you invite registers with the same phone number that you specified in the invitation. Second, the person you invite must have the phone number you registered with in their contacts list. Both of these conditions must be true in order for an invitation to be successfully processed.
Also, in order to be battery-efficient the Binbox app only checks for the status of invitations periodically and when you are actually using the app (that is, the app is in the "foreground" - in geek speak :-)).
I invited a friend. They accepted my invitation. But the invitation seems stuck at "Accepted."
To be battery efficient our app only checks on the status of existing invitations (the ones you send or have received) periodically and that too only when you are using the app. Our recommendation is to periodically open the app to check on the status of your various invitations. This will give our app a chance to check on the progress of your invitations and complete any needed actions.
Why does Arnexa ask for permission to read my phone contacts?
Our app asks for 'Contacts' permission to read the contacts from your phone in order to make the invitation process easy and secure. But it is important to note that your contacts remain on your device and are never transmitted to our servers.
How does Arnexa handle my phone contacts?
Arnexa Binbox only uses the phone contacts in order to make it easy for you to invite others and to ensure that spurious invitations from spammers are never seen by you. Your phone contacts are never transmitted to our servers. Period. Our app uses the phone contacts as follows:
We display the contacts in the Binbox app and make it easy for you invite others by simply tapping on the contact.
We further ensure that only invitations from those in your contact list will be displayed to you.
What is the minimum age to create a Binbox account?
The minimum age is 18. However, the minimum age to use Binbox without parental consent may be higher in your country.
Is Binbox available worldwide?
No. Binbox is currently available only in the United States and India. We will add other countries over time.
Why do you ask for a telephone number while creating an account?
Binbox requires you to enter a telephone number which we then verify by using the standard one-time-password (OTP) process that is very common these days. We do this in order to reduce the number of fraudulent accounts that may be created.
How do I delete my account?
This is super easy. Go to the 'Settings' screen in your app. Tap on 'Delete Account' and follow the instructions. Once your data has been deleted, it can no longer be retrieved. Furthermore, please delete the Binbox app from all your devices.
I have not received the one-time-password (OTP) despite repeated attempts. How can I complete the account creation process?
If you have WhatsApp installed, you can select 'WhatsApp' as an option to receive your one-time-password. If not, unfortunately, there is little that we can do. We are reliant on carriers to deliver the text messages to you.
Can I sign into my Binbox account from another device?
Yes! There are two ways to do this. Do you have access to a device where you are already signed in to your Binbox account? If so, go to 'Settings' and tap on 'Sign in to another device.' This will display a QR code. Now open the Binbox app on your other device. Tap on 'Log in' and scan the QR code being displayed on your first device.
If you don't have a device where you are still signed in, you can still sign in to your other device using a 'manual' approach. For this approach to work, you must have saved away your login credentials. You were encouraged to do this when you first created your account. Tap on 'Log In' and tap on 'Manual Login'. Paste the credentials into the box you see and tap on 'Login'. You should then be signed in.
If you did not save away your credentials, you will not be able to sign in. If you wish to continue using Binbox, you will need to create a new account. Sigh!
I lost my phone. How do I sign into Binbox on my other device?
We are focused now on simple messages with attachments - the kind we all send/receive in email.
Why do I not see my messages when I sign into Binbox on another device?
Binbox messages are not synced across your other devices. You can always use Apple iCloud or Google Drive to back up your Binbox data.
Do Binbox messages expire?
Yes, all messages have an expiration date chosen by the sender. Once messages expire, they are deleted from our servers and cannot be delivered.
I do not have a printer. How do I print the lost-found QR code?
This is a common question we get. For now, you need to find a printer (or, a friend with a printer) :-)
In the future, we plan to offer pre-printed QR codes for sale in the future. Order as many as you need. We ship them to you. You import the pre-printed QR sheets by scanning them with your Binbox app. We print the QR codes on thermal paper with ink that is water-proof. You can stick them on surfaces and easily remove them as well without tearing or staining the surface. So you can affix these pre-printed QR codes to your laptops, mobile devices, important documents, etc.
This pre-printed QR sheets service will be available only in the United States, initially.
What does marking an item "lost" do?
Only when you mark an item lost are any messages from finders delivered to you. We do this because we want to ensure that spammers do not worm their way into your inbox by falsely claiming to have found items that belong to you.
Privacy and Security
What is the advantage of exchanging Binbox IDs instead of phone numbers with others?
If you give someone your phone number and they start creeping you out by calling you all the time, or worse yet, they give out to others and now your spam calls increase, you're stuck: It's not easy to change your phone number. And it's hard to keep adding numbers to "spam"/"block" lists. With Binbox it is much easier. Give each of your contacts different Binbox IDs. Then, if a particular contact goes rogue, simply delete the IDs you gave them. Boom! Their messages to you never make it. How easy is that? :-)
How secure is Binbox?
Binbox uses industry-standard encryption to ensure that all communication from/to your device to/from our servers is encrypted. In addition, all data is stored encrypted on our servers. Finally, all messages are end-to-end encrypted which means that they are encrypted at your device before being sent and decrypted at the recipient device. Message data cannot be read by Arnexa. Period.
It seems to take some time for my friend to receive my messages? Is this normal?
Yes! Binbox is not instant messaging. We abhor instant messaging. The idea that someone should send you a message and then expect an instantaneous response from you is not cool. Our app checks for new messages periodically - usually every 15 minutes or so (though,in some cases, it may be sooner).
We want to foster relaxed messaging. A few messages. Legitimate messages. Deal with them and move on with your life.
Still, if instant messages are your cup of tea, Binbox is not for you. There are other awesome messaging apps out there that will better meet your needs.
What permissions does Binbox ask for and why?
We ask for the following permissions:
Permission to access your files/media folder. This is so that we can download attachments in messages you receive.
Permission to access your camera. This is so that you can scan QR codes displayed by the Binbox app. This occurs, for example, when you want to sign in to a new device, or a friend shares their contact information with you, etc.
Permission to access your device contacts. This is so that you can invite others easily. More importantly, only invitations from those in your contact list are displayed to you. This weeds out spam invitations.
Is there a Windows or Mac version of Binbox?
No. Binbox is currently available just on Apple and Android devices. We may add support for other platforms as demand dictates.
I don't want to install another app. Can I use Binbox using just the browser?
Why Binbox? Why can't I just use WhatsApp, Signal, etc.?
Indeed, you can. Those are excellent messaging apps. We designed Binbox so that you wouldn't have to share your phone number with others. Also, we designed it to minimize phishing. And, we added the lost-found feature as a cool feature that we hope you enjoy. If these features are enough to attract you and for you to use Binbox, we are happy!